Terms of Service
Last Updated: May 2025
1. Introduction
Welcome to Lily AI ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services.
2. Definitions
"Service" refers to the Lily AI website and AI-powered research assistant platform.
"User," "you," and "your" refer to the individual or entity accessing or using the Service.
"Content" refers to text, images, data, or other materials generated or uploaded through our Service.
3. Account Registration
To use certain features of our Service, you must register for an account. You agree to provide accurate and complete information when creating an account and to update your information to keep it accurate and current. You are responsible for safeguarding your password and for all activities that occur under your account.
4. Use of Service
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service in any way that violates applicable laws or regulations
- Generate or distribute content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
- Attempt to gain unauthorised access to any part of the Service
- Use the Service to infringe on intellectual property rights
- Use automated means to access or collect data from the Service
- Interfere with or disrupt the Service or servers or networks connected to the Service
5. Subscription and Payment
We offer a subscription plan for our Service. By selecting our subscription plan, you agree to pay the applicable fees. We reserve the right to change our fees at any time with prior notice. Subscription fees are non-refundable except as required by law.
6. Intellectual Property
The Service and its original content, features, and functionality are owned by Lily AI and are protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of any content you upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with providing the Service to you.
7. Generated Content
Content generated by our AI research assistant is provided for informational purposes only. While we strive for accuracy, we cannot guarantee that all generated content is accurate, complete, or suitable for your specific needs. You are responsible for verifying the generated content and using it appropriately.
You are granted ownership of the specific output generated by the Service for your account, subject to your compliance with these Terms.
8. Limitation of Liability
To the maximum extent permitted by law, Lily AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the Service
- Any unauthorised access to or use of our servers and/or any personal information stored therein
- Any errors or inaccuracies in the content generated by the Service
9. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Termination and Account Deletion
We reserve the right to terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.
10.1. Account Deletion by User
You may request to delete your account at any time through your account settings or by contacting our support team. When you delete your account:
- Your account will be deactivated and you will no longer be able to access the Service
- Any active subscriptions will be canceled
- Your personal information will be anonymised in accordance with our Privacy Policy
- Any remaining credits or unused subscription time will be forfeited
10.2. Subscription Cancellation
If you have an active subscription, you must cancel your subscription before deleting your account. Deleting your account will automatically cancel any active subscriptions, but you may be entitled to continue using the Service until the end of your current billing period.
10.3. Data Retention After Account Deletion
As detailed in our Privacy Policy, we retain certain anonymised data after account deletion for legal, security, and fraud prevention purposes. This includes research papers, usage records, and payment information, all in anonymised form. Please refer to our Privacy Policy for more information on our data retention practices.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
13. Contact Us
If you have any questions about these Terms, please contact us at support@lilyai.uk